BBC iPlayer users were reporting issues with the on-demand service on Wednesday night.
Viewers were unable to browse the site or follow their favorite BBC shows.
According to Down Detector, the problems started just after 9 p.m., with people complaining that they couldn’t load the app or website.
Of the issues reported, 37% were related to connecting to the server while 36% were related to video streaming.
User reports indicate that iPlayer has been experiencing issues since 21:08 BST. https://t.co/0t8Lkv6cff RT if you’re having trouble too #iPlayerdown
— DowndetectorUK (@DowndetectorUK) April 6, 2022
26% of additional issues were related to issues with the iPlayer app.
You can use the heat map on Down Detector to see if you are in one of the worst affected areas via the Down Detector website.
There is currently no heatmap data from Down Detector, but you can keep up to date with any changes via the website.
Downdetector only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
You can visit the Downdetector methodology to learn more about how it detects issues.
Some viewers took to social media to vent their frustration.
One user wrote, “iPlayer is down. Apparently an unspecified server problem.”
Another tweeted, “@BBCiPlayer authentication server down? Or am I being punished for criticizing the UX last week?!”
A third added: “I don’t want to freak anyone out but #bbc iplayer is down. It’s officially the end of time.”
While another user missed a major TV moment: “BBC IPlayer was down the night I was going to watch the Peaky Blinders finale”.